Last updated 14 November 2026
Refunds
A short, plain policy for Mona. It is part of our Terms. The main rule: a credit used to make an image is final. You can cancel any time and keep your access to the end of what you paid for.
Credits are final once used
- One credit is used for each image Mona makes, including remakes.
- If an image has been made, its credit is used and isn’t returned. That includes when you don’t like the image.
- There are no free credits, and credits have no cash value.
- Unused credits expire at the end of the billing period. They don’t roll over.
Failed jobs aren’t charged
If a job fails and makes no image, it doesn’t use a credit. If you think you were charged for one, write to us and we’ll put the credit back.
Cancelling
You can cancel any time on the Billing page in the app, which opens Dodo’s customer portal. You keep access, and your remaining credits, to the end of the period you’ve paid for, and we won’t charge you again.
We don’t refund part periods or used credits, except where the law requires it. Cancel before a renewal date if you don’t want the next period.
Charged by mistake
If you’re charged twice, charged the wrong amount, or charged after you cancelled, tell us and we’ll refund the extra charge in full, with its tax.
EU and UK customers
By buying, you ask for Mona to start immediately. Once you start using it, that is, once you make an image, you lose the right to withdraw within 14 days that the law might otherwise give you, to the extent the law allows. Your other legal rights stay.
Where the law gives you more
If a law where you live gives you a right to a refund that can’t be waived, that law applies.
How refunds are paid
Payments are processed by Dodo Payments, who are the merchant of record. Any refund that the law or this policy requires is processed by Dodo, back to the card or method you paid with. Your bank may take several days to show it.
How to ask
Email trysolse@gmail.com with the email address on your account, your order ID (it’s on your receipt), what happened, and what you’d like us to do. We read every message.
Please contact us before you dispute a charge with your bank (a chargeback). We would much rather fix it with you directly.
Contact
Risheek Nawka, trading as Solse, Kolkata, West Bengal, India. Email: trysolse@gmail.com.